About The Show

As this new economic reality takes hold, a high level of strong leadership, strategic reflection and the engagement of our teams aligned with a company’s clear stated purpose has never been more important than today. 2020 has welcomed us into the relationship economy where employee engagement, customer experience and brand loyalty are critical to the success of... every business. According to Gallup engagement drives organizational performance – especially during hard economic times and massive disruption. Highly engaged companies outperform their competitors 3X. A 10% improvement in CX, 18% increase in sales, 14% improvement in productivity, 23% in profitability, 66% in wellbeing, and 13% in organizational participation. Eleisha, your host of Pulse of the People will share stories, strategies and interviews with global leaders and industry thought leaders around the intrinsic value of a people first, profit second approach. Eleisha will also share leading edge research trends, tips and action based innovative strategies that you can implement into your organization today that will improve, leadership, engagement, productivity, turnover and profitability. More
Eleisha Stevens

Host

Eleisha Stevens Eleisha Stevens has spent over 15 years as a dedicated strategic advisor helping large global companies and SME’s inspire and recognize people for their great work through the engagement of their teams, customers and community. Eleisha’s passion and purpose is to create a globally engaged workforce whereby every leader and employee is inspired, connected, ...happy and living their true purpose... ultimately making our world a better place. Eleisha has worked extensively with large multi-nationals, the Canadian Government, public and private organizations in the areas of; strategic business insights, employee engagement, recognition best practices, client relationship-building, loyalty and retention strategies, leadership development and talent management, organizational brand and communication strategies, customer experience, sales, marketing and technology trends, coaching and public speaking. Eleisha has held senior roles with O.C. Tanner Recognition Company (a global industry leader in recognition and engagement practices) as well as Forrester Research, leading global research company working with Global CEO’s and their Executive Team on industry trends and advisement. Currently, Eleisha is the Founder of InspireWorx and an executive coach heading up Engage & Grow Global in Canada. More
EP 12: At NewRoads Automotive Group, People Matter! Eleisha Stevens sits down for an inspiring video interview with President & CEO Michael Croxon of NewRoads Automotive Group. Michael’s approach to investing in employee engagement has given NewRoads a great competitive advantage! As Michael says…“My #1 priority is to ensure my associates are excited to come to work each and every day.” Listen in as Michael shares how he has continued to embrace his father’s legacy (Noel Croxon) of over 50 years on why a people first approach is a winning strategy and how Michael and his teams continue to focus on engagement as their #1 strategic pillar towards continued success!

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EP 11: In Episode 9 of our #TIMETOLEAD leadership podcast series, our Global CEO Keith Farlinger looks back at the past crisis and considers how leadership might look in the emerging future. The pandemic has really highlighted organization’s strengths and weaknesses and separated true leaders from the pretenders. How do leaders inspire others and shape their actions? Setting clear objectives and defining expectations, maintaining engagement and focus, while communicating in a clear and transparent manner, is more relevant than ever. The right leadership behaviours will help companies be resilient during the crisis and to thrive in the future. What are the right behaviours to lead in these complex times where, innovation, agility, sustainability, diversity, corporate performance and client service is so important?

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EP 10: In Episode 8 of our #TIMETOLEAD leadership podcast series, Paul Eagland, Managing Partner BDO in UK and member of the Global Board, looks ‘over the horizon’ and shares his personal views on how the economic landscape and businesses will look like after the crisis. Months of worldwide lock-down have seen soaring infection rates and devastating loss of life. With the forced closure of the worldwide economy and the consequential impact on people’s personal lives, so much uncertainty still remains. Will businesses reopen and jobs bounce back?  Are we at risk of a global recession?  What can businesses do to protect themselves? In an open discussion with Eleisha Stevens of InspireWorx, Paul talks about the important lessons from the crisis and how businesses will have to rethink their business models, build resilience to cope with the unexpected, and best prepare for future situations. This will not be the last crisis. Business leaders will need to reconfirm their purpose, explore how they can best engage with their clients, and find the courage to stretch themselves above stakeholder return.

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EP 9: In Episode 7 of our #TIMETOLEAD leadership podcast series, Belinda Thompson, Global Head of IT, and Allan Evans, Global Head of Business Development & Marketing talk about how to maintain digital acceleration. COVID-19 has fast-tracked digital transformation in almost all businesses. But what about the behavioural aspects? How do we avoid a speedy revert to type? How can companies solidify a number of the important changes and new digital technologies? The answer is not unambiguous, as several elements play an important role. In an open discussion with Eleisha Stevens of InspireWorx, Belinda & Allan talk about digital and behavioural acceleration, and about the role of the organization’s staff, leaders and its clients to find that right blend.

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EP 8: In Episode 6 of our #TIMETOLEAD leadership podcast series, Chris Smith, Global Head of Audit, talks about working with digital nomads. Digital nomads have been around for several years – but who are those digital nomads? Covid-19 has made the world a virtual laboratory – testing our effectiveness to work in virtual teams. We have been forced to think about what the consequences are when working with remote professionals. How do you manage them, and what are the challenges and opportunities? Being a digital nomad himself, Chris explains how he has successfully led a virtual team these past few years. The current crisis has resulted in a significant increase in remote working. But working from home, and leading a remote team also poses challenges. How can you create and maintain a good team dynamic? How do you measure the team’s productivity, and how do you engage with clients? In an open discussion with Eleisha Stevens of InspireWorx, Chris talks about the engagement of a remote workforce, client satisfaction, and the need of digital collaboration platforms.

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EP 7: In Episode 5 of our #TIMETOLEAD leadership podcast series, Allan Evans, Global Head of Business Development and Marketing and Albert Lopez, Regional CEO Americas, talk about the changing face of client service. Companies are faced with increasingly demanding customers who are more informed than ever. In this digital age, customers have a world of knowledge at their fingertips and are less likely to stay monogamous. Should a business embrace that company-hopping trend rather than fight it? Will a virtual client relationship become the norm? How can businesses find a healthy balance between a digital and personal client service? In an interview with Eleisha Stevens of InspireWorx, Allan & Albert talk about customer loyalty, about new ways of customer engagement, the intelligent use of technology, and above all the human experience. Finding that right ‘chemistry’ between the buyer and the seller, and creating a relationship build on trust will remain crucial.

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EP 6: In Episode 4 of our #TIMETOLEAD leadership podcast series, BDO’s Regional CEO Asia Pacific, Stephen Darley talks about the Asian resilience. Having lived and worked in Asia these past 20 years, Stephen shares his insights in the unique strength of Asia, their quick decision making and flexibility to reinvent themselves after a crisis. Together with Eleisha Stevens from InspireWorx, they discuss the inevitable changes to the current economic landscape after COVID-19, with onshoring & reshoring implications, but he also lists a number of possible growth drivers.

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EP 5: In Episode 3 of our #TIMETOLEAD leadership podcast series, BDO’s Global COO, Anders Heede and Noel Clehane, Global Head of Regulatory & Public Policy, focus on globalization and the mid-market. The current crisis is causing many to ask if the rules of globalization will be rewritten? And what the impact of globalization will be on mid-market businesses. Introduced by Eleisha Stevens of InspireWorx, Anders and Noel have an energetic discussion about the transition global trade is going through, whether globalization will give way to ‘slowbalization’, the increasing complexities on all fronts – and in particular, the impact on the mid-market.

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EP 4: In Episode 2 of our #TIMETOLEAD leadership podcast series, BDOs regional CEO EMEA, Trond-Morten Lindberg, focuses on the importance of building a sustainable business. Trond-Morten quotes Norway’s former Prime Minister and former Director General of the World Health Organisation, Gro Harlem Brundtland who, back in 1987, already stated that sustainable development is development that meets the needs of the present, without compromising the needs of future generations. To Trond-Morten, this is the very essence of a sustainable business. In conversation with Eleisha Stevens of InspireWorx, Trond-Morten discusses how it is no longer enough to talk about sustainability or include the topic in a mere glossy report. It is now time to act and move the issues of sustainability from the fringes to the heart of business. It is time for a business to re-think a number of their fundamental long-term strategic questions.

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EP 3: The Power of Purpose: #TIMETOLEAD leadership podcast series, with Keith Farlinger, BDO’s Global CEO, as Keith Farlinger certainly has a laser focus on the power of purpose. In the current crisis, leaders need to demonstrate their resilience if they are to recover – and go on to thrive into the future. And having a strong purpose has a role to play in making a business resilient: it has been proven that purpose-driven organizations do better. They are more ambitious, they attract and retain the right talent, they inspire innovation and are able to make faster decisions. Crucially, they are more trusted. Why? Because purposeful organizations have a well thought-through strategy. They know exactly why they do what they do, and who they are doing it for.
In conversation with Eleisha Stevens of InspireWorx, Keith shares his personal views on a topic he values greatly.

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EP 2: In conversation with Eleisha Stevens, BDO’s Global CEO, Keith Farlinger, discusses what has made him the leader he is today: how important it is to grow a culture that values everyone in an organization, and how he places a strong emphasis on engagement. With the current crisis top of mind, he addresses the challenges all businesses are facing and how BDO’s purpose is helping firms worldwide. People helping people achieve their dreams is the global organization’s WHY (purpose) and it has created strong collaboration globally and exceptional commitment from all BDO people. Keith shows us that he is not just a business leader, he is also a family man – with biking as an essential part of his life, and that of his family. In the same way as you need tenacity to climb that one mountain top – as well as support from your peers – Keith applies lessons from cycling to reaching his leadership goals. For Keith, effective leadership is about setting the right tone and an inclusive culture: it is about reaching out to people and speaking to what matters to them, so that they feel engaged to deliver the exceptional client service that BDO is known for.

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EP 1: Driving Engagement and Reducing Turnover in the Automotive Industry Why an “employee first” approach strategy is the ultimate competitive advantage and success for the Automotive Industry today. Employee disengagement and turnover continues to rise. It is financially staggering to a business and it impacts all areas of employee experience, customer experience, sales and overall profitability. Today’s podcast focuses on why the Automotive Industry continues to notoriously have high levels of disengagement and turnover. What steps can the Automotive Retail Industry take to proactively turn this around?

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